NMLS: 1188270
(832) 990-9999
tx-houston@loanfactory.com
Office hours:
- Monday - Friday: 9:00 AM - 6:00 PM
- Saturday: By Appointment
Complaints:
If you would like to report a complaint, please contact our Client Advocate Department at:
We will respond as soon as possible.
Google Reviews
Ann and Lucy are very responsive and professional. They helped me with my loan process. Thank you!
I refinanced my previous home and recently secured a loan for a new home, and both experiences were excellent.
While the rates and fees weren’t the lowest, they were highly competitive. The standout was the customer service—my agents, Lucy and Ann, were knowledgeable, responsive, and patiently addressed all my questions and concerns.
I’m very satisfied with the support from Lucy and Ann. They worked quickly, communicated clearly, and were always responsive. Thanks to them, my loan process went smoothly and I closed earlier than expected. Really appreciate their help!
Thank you Bryan Trần and Jodie Tran all for helping me find my dream home, hope to see you again in the future to continue to have more beautiful homes, thanks again
Sophie and Ann are absolute pros. They’re sharp, organized, and somehow manage to juggle complex loan scenarios like it’s just another Tuesday. I threw them a pile of financial docs and a tight timeline and they handled it all very smoothly.
Not only did they get me a fantastic rate, but the whole process was smooth, stress-free, and dare I say... pleasant? That’s rare in the mortgage world.
If you're looking for a team that knows their stuff, communicates clearly, and doesn’t waste your time this is it. Highly recommend working with them. Just don’t be surprised if they make it look a little too easy.
Bryan Tran and Evelyn Nguyen were really helpful, especially for those Vietnamese people!
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