Terms of Service and Privacy Policy — Use of AI

Welcome to Loan Factory! Loan Factory operates the website https://www.loanfactory.com and offers an AI-powered application called Ask Moso to assist users in filling out various loan applications. By using our website and services, you agree to these Terms of Use and Privacy Policy. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing or using our website, applications, or services, you agree to be legally bound by these Terms of Use and Privacy Policy. If you do not agree with any part of these terms, you may not access or use our services.

2. Definitions

• 2.1. "User"– any individual or entity that accesses or uses Loan Factory’s website or services.
• 2.2. "Personal information"– any information that identifies or can reasonably identify you, including but not limited to name, address, contact details, financial data, and identification documents.
• 2.3. "Loan application" – any application for a loan, mortgage, or financial product facilitated through Loan Factory’s services.

3. Description of Services

Loan Factory provides an AI-powered platform named Ask Moso that helps users fill out various loan applications. Our services may include document collection, data analysis, and application support.

4. User Consent

By using our services, you authorize Loan Factory to collect, process, and store the personal information and documents you upload, including but not limited to driver’s licenses, bank statements, income documents, and other materials required for a loan application.

5. Privacy & Data Security

Loan Factory takes the security of your information seriously. We use industry-standard administrative, technical, and physical safeguards to protect your data. However, no system is completely secure, and we cannot guarantee the absolute security of your information. You use our services at your own risk.

6. How We Use Your Information

We use your personal information solely to:

• Assist in loan application processes.
• Comply with legal and regulatory obligations.

We do not sell, rent or share your personal information to third parties for marketing purposes.

7. Your Privacy Rights (CCPA & U.S. State Laws)

If you are a resident of California or another U.S. state with similar laws, you have the right to:

• Know what personal information we collect and how we use it.
• Request deletion of your personal information, subject to certain legal exceptions.
• Access a copy of your personal information we maintain.
• Opt-out of the sale of personal information (Loan Factory does not sell personal data).

To exercise these rights, contact us at info@loanfactory.com. We will verify your identity before processing your request as required by law.

8. Data Retention

We retain your personal information only for as long as necessary to provide services, meet legal obligations, resolve disputes, or enforce our agreements. After this period, your data will be securely deleted or anonymized.

9. Your Responsibilities

You are responsible for:

• Providing accurate, complete, and lawful information.
• Ensuring you have the rights and permissions to upload and share any documents.
• Keeping your account credentials secure and notifying us immediately of unauthorized access.

10. Disclaimer of Warranties

Our services are provided on an “as-is” and “as-available” basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law, Loan Factory and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption, arising out of or relating to your use of our services.

12. Changes to Terms

Loan Factory may update or modify these Terms of Use and Privacy Policy at any time. Changes will take effect immediately upon posting to our website, and continued use of our services constitutes acceptance of the updated terms.

13. Contact Us

If you have any questions or concerns, you may contact us at info@loanfactory.com.

Acknowledgment

By using Loan Factory’s website and services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.